I am a proud customer service team member of the UK Industry Solutions, serving as the Customer Services Manager. My responsibilities span managing the Technical Support Service, collaborating and partnering with stakeholders to address customer complaints, and actively participating in significant projects, notably the pursuit of ISO 9001-2015 accreditation.

A holder of a Masters degree in International Affairs Engineering, I have international experience as an entrepreneur in business consultancy, E-marketing and vehicle rental agency management.

‘Desire to immerse myself in the digital industry’

In July 2022, I made a transformative career shift to join UK Industry Solutions. Transitioning from entrepreneur to employee was a challenge I eagerly embraced. The decision to join UK Industry Solutions was driven by my desire to immerse myself in the digital industry and contribute to the growth of a rapidly expanding company.

‘Working shoulder to shoulder with my team’

My day-to-day activities revolve around working shoulder to shoulder with my team to ensure the seamless operation of our Support Services. From problem resolution to handling challenging situations, my professional interactions extend beyond the Support team to include Account managers and various stakeholders. Simultaneously, I allocate dedicated time to advance ISO-related actions and other ongoing projects.

‘Consultants deliver exceptional customer service in a positive atmosphere’

The positive outcomes of implemented changes measure success in my role. My commitment lies in refining systems, processes, and procedures to establish an efficient and conducive work environment. This empowerment ensures our consultants deliver exceptional customer service in a positive atmosphere.

Born in Morocco and raised in France, I proudly navigate motherhood with two wonderful girls. Leisure moments engage me in physical activities, socialising with friends, and travelling. Fluent in Arabic, French, Spanish, and English, my multilingual background enriches my life's personal and professional aspects.

Looking ahead at UK Industry Solutions, my aspirations involve taking on additional responsibilities and playing a key role in the company's growth. Eager to initiate collaborations with various business groups within Emixa, my focus remains on contributing to the organisation's success. 

‘Experience a dynamic learning environment’

At UK Industry Solutions, we foster a culture where walking the talk, upholding professionalism, and being a knowledge leader are encouraged and integral to our collective journey toward a digital future. Here, you can experience a dynamic learning environment underpinned by flexibility, trust and autonomy with exciting career progression opportunities within the Emixa group, spanning various regions.

‘More than a set of ideals’

It is more than a set of ideals; it is a shared commitment that propels us to navigate the dynamic landscape of technology and innovation, build partnerships, and embrace collaboration.